Shipping Policy

At Dravon™, we offer Free Shipping and VIP Shipping.

Free Shipping

Orders are packed and dispatched within 3–5 business days. This shipping option is free.

VIP Shipping

VIP orders receive priority packing and dispatch within 1–2 business days. The applicable fee is displayed at checkout.

VIP shipping speeds up order preparation; it does not guarantee faster delivery after dispatch.

Estimated Delivery

After dispatch, shipping typically takes 8–12 business days. Packing and dispatch times are additional to this delivery estimate.

Business days exclude weekends and public holidays. Delivery times may vary depending on your location, customs processing, and local carrier schedules.

Delivery Address

Please provide a complete and accurate delivery address at checkout. If you need to correct it, email info@trydravon.com as soon as possible.

We will try to accommodate changes, but updates may not be possible once your order has shipped.

Delayed or Missing Orders

If your order has not arrived within the estimated timeframe, contact info@trydravon.com with your order number. We will investigate with the delivery provider and help resolve the issue.

Damaged Deliveries

If your order arrives damaged, contact us promptly with your order number and, where possible, photos of the product and packaging. We will review the issue and arrange an appropriate solution.

Customs and Import Charges

International orders may be subject to customs duties or import taxes. Free shipping covers the shipping charge only. Any additional charges will be handled according to the terms disclosed at checkout and applicable law.

Returns

Please refer to our Return & Refund Policy for our 14-day return conditions. Customers are responsible for return shipping costs for change-of-mind returns.

Contact Us

For shipping questions or assistance, email info@trydravon.com.

Nothing in this policy limits your rights under applicable consumer law.